With a focus on creating meaningful conversations for our clients with consumers, our team of seasoned promotional staffing and logistics experts truly understand how to equip, motivate and manage in-field staff to deliver each and every time.
By understanding what motivates staff and playing to their individual strengths, we provide them with the tools to deliver excellence. By monitoring, appraising and rewarding performance, we have created a market leading process for managing field staff.
Experience has taught us that to deliver excellence time and time again, we need a connected approach from the point of briefing. We approach the planning phase by considering the staffing of the campaign in relation to the brief. Locations, staff roles and responsibilities and timing plans all form a key part of the planning phase.
Our identification process is based on a recognised psychometric testing model that identifies key personality traits that we match to each campaign via a unique brand personality matrix. A ‘no stone left unturned’ channel approach is used to identify the best staff in the industry via Regional Ambassador incentives, recruitment roadshows, social media campaigns, Performing Arts schools and our existing waiting list of 15,000+ candidates!
To keep our pool evolving, we keep on recruiting: Dedicated Talent Managers conduct weekly face to face recruitment days at our London HQ, Daily Skype interviews with regional staff and quarterly UK wide recruitment roadshows.
We utilise Face to face, skype or online portal training platforms to ensure all staff are “Field Ready”. An investment in training allows us to nurture a strong sense of advocacy with staff throughout the entire project lifecycle. Additionally we encourage use of our post-training online compliance portal to track and measure retained knowledge before the live activation.
Our management process is borne out of understanding what drives excellent performance: Structured and succinct confirmation documents, clear roles and responsibilities for each job, concise training documents, fair pay, open lines of communication, and a bespoke staffing portal with live jobs board, integrated email and staff Check-in function. The result is a market leading compliance rate of 99.85% in 2015.
Intelligent real-time campaign reporting using our bespoke IOS data capture software is monitored via an On-line KPI dashboard tailored to client needs. We also offer asset tracking and condition reports for campaign assets and mystery shopping and staffing audit programmes. We strictly monitor staff attrition and compliance and are the first agency in the world to utilised GPS tracking and check in procedures
Throughout your campaign we closely monitor the whole process throughout; from booking and effective training, to GPS confirmation of arrival on site. And as a 24/7 office, your dedicated Account Manager is contactable at any time, ensuring we achieve a market leading shift compliance of over 99%.
We evaluate through a combination of real time reporting, mystery shopping and close monitoring of staff attrition and compliance across the year. We were the first agency in the world to utilise GPS check-in procedures. Every campaign is evaluated against KPI’s to ensure your expectations are exceeded and your campaign runs like clockwork.
At Kreate, it’s all about the people. Our team is dedicated to finding the best staff to help create memorable events and brand activations.
Here's (just some of) the talented staff we can provide....
For over 10 years we have been providing the highest-quality staff Australia-wide. Whether you need a Brand Ambassador, Event Manager, or Costume Character—we can provide the talent to help make your event a success.
Request a quote below and one of our friendly team will get back to you the same day, alternatively give the office a call on:
+61 2 9281 2777